(((An Important Update was posted today. May 3, 2011)))
Incompetent fools. Those are some of the first words I saw when I Googled your company name. Incompetent fools. My first thought was, "Aahhh finally found those words that have been stuck on the tip of my tongue." Thanks irate internet forum poster. My sentiments exactly good friend.
Lets see, I've been dealing with Apria for a touch over a week now and I have lost count of the number of phone calls that I have made to the place. Over the course of about a dozen phone calls, I think I have reached out to ONE person who acted like they cared. One person who actually acted like she actually wants to be employed. One person who still did me not a bit of good but at least she was nice. In an economy like this one would think that people would be a whole lot more friendly. But customer service with a smile is so 1995. And customer service with the snippy attitude that eventually gets something done to please the customer is also out.
What's in vogue this year? Telling the customer that stroller or telescoping handles for the wheelchair that I am renting for my three year old son at a price close to $100 per month is a luxury item that is not rent-able. So the reclining wheelchair that I am paying a good amount of money to rent from a company that does not care that has a highest point of somewhere near, maybe slightly below my HIPS is the best they can do for my little boy and me.
The wheelchair we are renting from Apria is way too big for my son. I requested for something smaller.(I've seen smaller and Joey did a test drive of something smaller from a company that does not rent a couple weeks ago) I begged for something that he could push himself. But to no avail. I was told that to get what I need I would have to have one special made and THAT would cost me somewhere in the ballpark of $4,000.
This all makes me think of going into Target and asking for a pair of pants in a size 2 but being made to purchase a pair of extra large man socks and being told that instead of the pair I would only go home with one sock. I wouldn't put up with that kind of treatment from Target and I should NOT have to put up with that kind of treatment from Apria.
But, unfortunately, Apria has the upper hand on the situation. We need a product that only they can provide.